If this doesn't help, you may be facing an issue with your browser or the website, follow these steps to troubleshoot a website issue. If your authenticator is not remembering you for 30 days even though the checkbox is ticked, try logging in to your account on the website. If this doesn't help, try copying and pasting the link into an incognito browser. Making a new request will invalidate any previous requests, even if you haven't received them yet. If you've received the email to disable your authenticator but the link is invalid, try only making one request and waiting for it to arrive. Give it around 15 minutes, if it still hasn't arrived follow our advice on not receiving emails. The email to disable your authenticator can sometimes take a little while to come through. If you're sure you've entered the correct code but it's not being accepted make sure the time and timezone on your mobile device and computer are the same. If you've run into a problem with your authenticator app you're in the right place! We've put together some of the most common problems and their solutions below. If you've upgraded to a Jagex account, please head to our Two-step authentication article on the Jagex Support Centre. If you've forgotten to log out of your account on a shared device or suspect a third party has access to your account, you can end all active sessions which will log you out on all devices.Ī Bank PIN works like a PIN code for your credit card hijackers won't be able to access the items in your Bank without knowing the PIN.įollow these helpful tips to avoid being phished or scammed.Common authenticator issues and how to solve them. A quick search in your favourite search engine will provide you with some steps. Missing a critical security update could make your device less secure. Keep your operating system and applications up to date. Regularly check and remove any unrecognised linked accounts. If someone hijacks your game account, they can link their own third party login (such as through their Google or Steam account) and access your account even if you change your password. If your game account is linked to a third party ensure you've utilised the third party account's security features such as Google's 2-step verification, Apple's two-factor authentication or Steam Guard. Here's how to enable phishing filters on some popular browsers: You can also activate your browser's phishing filters to alert you of potentially unsafe websites. You should also enable your preferred antivirus and anti-spyware software and scan your device regularly. Keeping your device locked with a passcode can keep it safe from any nearby threats. Check out the advice from some popular email providers: However, if a hijacker accesses your email account they could disable your authenticator, so it's vital you keep your email secure too.Ī secure email address will help keep your other accounts safe, so be sure to set a strong password and utilise your email provider's security features such as 2-factor authentication. Setting up the authenticator adds an extra layer of security to your game account, and protects unauthorised access even if a hijacker knows your password. Having unique passwords for your entire online presence can be hard to manage, so consider using a password manager. That way, if one is compromised, your other accounts remain secure.Ī good password should be memorable but difficult to guess or brute force. It replaces the Jagex Account Guardian by using Time-based One-Time Password (TOTP), supported by two-factor authentication apps on both mobile devices and desktop computers. Use a unique password for all of your online accounts. The RuneScape Authenticator is an additional layer of protection that players can add to their RuneScape and Old School RuneScape accounts. If your account is currently hijacked, recover it here. Take action to keep your account out of the wrong hands. Keep your account safe with these important security tips.
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